HEALTH & SOCIAL CARE MORAY
  • Welcome
  • About us
    • Senior Management Team
    • Our services >
      • Social Care
    • Our Strategies
    • Policies, Procedures & Plans
  • the board
    • Membership >
      • Apply to be a Board member
      • Register of members' interests
    • Meetings of the Board and Committees >
      • Agendas, minutes and reports 2018 onwards >
        • Agendas, Reports and Minutes - earlier dates
    • Key board documents >
      • Integration Scheme for Moray
      • Strategic Plan >
        • National Outcomes
        • Strategic Plan consultation
        • Strategic Plan - supporting documents
      • Annual Accounts
      • Annual Performance
      • Equality and Diversity
      • Data Protection
      • Subject Access Request
    • Freedom of Information >
      • FOI Requests and Responses
    • Feedback and complaints >
      • Annual Complaints
  • Improvement Programmes
    • Home First >
      • Discharge to Assess
      • Home First Delivery Group
      • Home First Community Newsletters
  • Localities
    • Buckie, Cullen & Fochabers
    • Elgin
    • Forres and Lossiemouth >
      • Lossiemouth & the surrounding areas
      • Forres transformation of services >
        • earlier engagement activities
    • Keith & Speyside >
      • Keith & East Locality Project >
        • About the Project
        • The Project Board >
          • KELP Minutes 2019
        • Stakeholder reports
        • Project Newsletters
        • Project events
  • Job opportunities
  • Involving people - become a Member
    • Newsletters >
      • HSCM updates >
        • HSCM updates 2021
        • HSCM updates 2020
    • Current engagement & consultation >
      • Earlier engagement & consultation
    • Participation requests
  • Contact us

Annual Complaints Report


The governance and monitoring of complaints forms part of core business for teams and services. The provision of a good quality, effective and safe service is a key priority for all. Monitoring and learning from all feedback is an ongoing process. The annual  report sets out the progress to date and the next steps for improvement.
Annual Complaints Report 2020-21
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Annual Complaints Report 2020-21

Complaints Handling Procedure
The Moray Integration Joint Board (MIJB) welcomes all forms of feedback, including complaints.
Complaints give us valuable information we can use to continuously improve services, the experiences and satisfaction of people along with their families and carers.
Our Complaints Handling Procedure reflects the MIJB’s commitment to serving the public by valuing complaints.
  • ​See our page on Complaints Handling Procedure
Partners in Care - working with the people of Moray ​to achieve healthier lives in healthier communities​
​Health & Social Care Moray, Unit 9C Southfield Drive, Elgin, Moray IV30 6GR
​Keep up to date with our latest news and information by following @hscmoray on Facebook and Twitter
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  • Welcome
  • About us
    • Senior Management Team
    • Our services >
      • Social Care
    • Our Strategies
    • Policies, Procedures & Plans
  • the board
    • Membership >
      • Apply to be a Board member
      • Register of members' interests
    • Meetings of the Board and Committees >
      • Agendas, minutes and reports 2018 onwards >
        • Agendas, Reports and Minutes - earlier dates
    • Key board documents >
      • Integration Scheme for Moray
      • Strategic Plan >
        • National Outcomes
        • Strategic Plan consultation
        • Strategic Plan - supporting documents
      • Annual Accounts
      • Annual Performance
      • Equality and Diversity
      • Data Protection
      • Subject Access Request
    • Freedom of Information >
      • FOI Requests and Responses
    • Feedback and complaints >
      • Annual Complaints
  • Improvement Programmes
    • Home First >
      • Discharge to Assess
      • Home First Delivery Group
      • Home First Community Newsletters
  • Localities
    • Buckie, Cullen & Fochabers
    • Elgin
    • Forres and Lossiemouth >
      • Lossiemouth & the surrounding areas
      • Forres transformation of services >
        • earlier engagement activities
    • Keith & Speyside >
      • Keith & East Locality Project >
        • About the Project
        • The Project Board >
          • KELP Minutes 2019
        • Stakeholder reports
        • Project Newsletters
        • Project events
  • Job opportunities
  • Involving people - become a Member
    • Newsletters >
      • HSCM updates >
        • HSCM updates 2021
        • HSCM updates 2020
    • Current engagement & consultation >
      • Earlier engagement & consultation
    • Participation requests
  • Contact us