Annual Complaints Report
The governance and monitoring of complaints forms part of core business for teams and services. The provision of a good quality, effective and safe service is a key priority for all. Monitoring and learning from all feedback is an ongoing process. The annual report sets out the progress to date and the next steps for improvement.
Annual Complaints Report 2020-21
Complaints Handling Procedure
The Moray Integration Joint Board (MIJB) welcomes all forms of feedback, including complaints.
Complaints give us valuable information we can use to continuously improve services, the experiences and satisfaction of people along with their families and carers.
Our Complaints Handling Procedure reflects the MIJB’s commitment to serving the public by valuing complaints.
The Moray Integration Joint Board (MIJB) welcomes all forms of feedback, including complaints.
Complaints give us valuable information we can use to continuously improve services, the experiences and satisfaction of people along with their families and carers.
Our Complaints Handling Procedure reflects the MIJB’s commitment to serving the public by valuing complaints.
- See our page on Complaints Handling Procedure
